Refund and Cancellation Policy

Last updated: June 24, 2026

This Refund and Cancellation Policy applies to purchases made through AnkiMiner ("AnkiMiner", "we", "our", or "us"), the provider of web, mobile, and API services that help learners turn images, videos, text, vocabulary selections, and generated media into Anki-compatible study decks (the "Service"). By starting a subscription, purchasing access, redeeming cards, or otherwise using the Service, you agree to this policy.

1. Digital Services and Instant Fulfilment

AnkiMiner delivers digital study content immediately after Stripe confirms a payment or when existing cards are redeemed. Because access is delivered right away, completed card generations, generated media, and downloaded Anki decks are generally non-refundable.

When you confirm payment or start a generation, you acknowledge that:

• You receive instant access to the purchased subscription benefits, card balance, or generated content.
• You waive any statutory cooling-off or cancellation period that would otherwise apply to digital content that is supplied immediately.

2. Subscription Cards and Card Usage

AnkiMiner subscriptions are billed through Stripe Checkout and add cards to your account after each successful subscription payment. Subscriber cards can be used to generate Anki-compatible vocabulary, kanji, image, text, audio, video, and media-enhanced study cards.

Once cards are issued to your account, they cannot be returned or exchanged for cash value. If you begin a generation that consumes cards, those cards remain deducted when the Service successfully produces the requested output, even if you decide not to download, export, or continue using the resulting content.

3. Pending Checkout Sessions

You may abandon or close a Stripe Checkout session at any point before completing payment. No charge occurs and no subscription cards are issued in that case. After a payment succeeds, the transaction is final except as outlined in Sections 5 and 6.

4. Subscription Cancellation

You can manage or cancel your subscription through AnkiMiner's billing portal, which is powered by Stripe. Cancellation stops future renewal charges but does not automatically refund charges already processed or undo cards already issued for a paid billing period.

Unless Stripe or the billing portal states otherwise, you may continue using any remaining cards and account features available to you until the end of the current paid period. If your subscription is cancelled, your future monthly card grants stop after the cancellation takes effect.

5. Technical Problems and Failed Deliveries

We want the learning experience to run smoothly. Please contact us within 7 days of purchase if:

• Cards were deducted but the app failed to produce any deck, card, media, or downloadable content because of a platform error.
• You were charged but did not receive the subscription status or card bundle associated with your successful payment.
• A billing portal or checkout issue prevents you from managing a subscription you can verify belongs to your account.

We will investigate the issue and either restore missing cards, help correct the subscription status, or issue a refund if the problem cannot be resolved promptly.

6. Exceptional Refund Circumstances

Although digital deliveries are normally non-refundable, we may approve a refund or account credit when:

• Duplicate charges or accidental repeat purchases occur.
• Fraudulent or unauthorised transactions are confirmed by Stripe.
• A sustained outage longer than 24 hours prevents you from accessing previously purchased cards or generated content.
• A confirmed platform error prevents delivery and cannot be corrected by restoring cards or access.

Approved refunds will be processed back to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to display the refund.

7. Contact

For refund or cancellation enquiries, please contact:

Billing & Support
AnkiMiner
support@ankiminer.com

8. Regional Information

UK and EU Customers: This policy is written to align with the UK Consumer Contracts Regulations 2013 and relevant EU digital content rules. By completing payment and accessing generated digital content immediately, you consent to waive your statutory withdrawal right for that immediate digital supply.

U.S. Customers: Refunds follow this policy and applicable U.S. consumer protection laws. We aim to ensure fair treatment for all refund requests.

9. Policy Updates

We may amend this policy from time to time. Changes take effect once posted with an updated "Last updated" date above. Material billing changes may also be communicated through the Service, Stripe, or email where appropriate.